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Updates, Upgrades, Sidegrades
 
     
    explanation
   
Update   An update is an improved version which increases the version number e.g. from 2.0 -> 3.0 or in case of a minor release e.g. 2.0 -> 2.5 or 2.0 -> 2.1.

Most updates cost a certain amount of money and we need a proof (-> proof).

In some cases those updates are for free, especially when it a minor one (e.g. 2.0 -> 2.1). These are available for free from our FTP server (access FTP).
   
Upgrade   When you have version 2.0 and want to get 4.0 or when you own a light version and want to update that (e.g. 2.0 SE -> 2.0) then we call this an upgrade.

Upgrades cost a certain amount of money and we need a proof (-> proof).
   
Sidegrade   A sidegrade is a special offer to switch from one product to another. We only allow sidegrade from commercial products. Freeware and Shareware products can not be used for a sidegrade offer.

We will need a proof (-> proof).
   
Proof   You will need to send us some kind of proof to get an update, upgrade or sidegrade. In general we accept the following proofs:

When we are the manufacturer or the distributor of this product you should send us the enclosed registration card. We would like to get the original registration card by post and we do not want to get them by fax or e-mail. This can only be done on request.

When you registered the products at the manufacturer or at another dealers
, then we would need a photo copy of the registration or the invoice. We will accept it as fax or e-mail (scanned registration card or invoice) as well.

When there product came with a coupon or a special offer
, then we would need this as a proof. We will accept it as fax or e-mail (scanned registration card or invoice) as well.

When you want to sidegrade from another products
we will need the complete original product. We will also accept if you send us the original disks or CD or a copy of the invoice of it.
     
Questions?   Please mail our customer service when you have more questions on upgrading your products. e-mail